Lettings & Maintenance Administrator

Company:
Little fairs Property Company

Hours:

Monday to Friday, 9:00am-5:00pm, one Wednesday per week from 08:45am, with one in four weekends available remotely (emergency cover).

Reports to:

Lettings Manager

To provide efficient administrative and practical support across the lettings and property management team, ensuring properties, maintenance requests, compliance documentation and tenancy paperwork are managed effectively.

• Assist with reported maintenance requests, arranging contractors and obtaining quotations.
• Chase outstanding repairs and keep landlords and tenants updated, ensuring satisfaction.
• Monitor progress and ensure completed works are recorded accurately.
• Organising keys for contractors, including undertaking key audits where required.

• Plan and organise property visit routes and appointments.
• Attend property visits and inspections where required.

• Monitor expiry dates and arrange required safety certificate renewals.
• Chase contractors for certificates and outstanding remedial works.
• Maintain accurate compliance records and flag upcoming deadlines.

• Prepare tenancy agreements and associated documentation.
• Ensure documents are completed, signed and filed correctly.

• Answer incoming telephone calls and handle general enquiries.
• Coordinate property viewings, understanding the diary.
• Arrange access and attend viewings where required.
• Assist with general lettings administration.

• Maintain accurate property files and electronic records.
• Undertake paper filing, scanning, correspondence and data entry.
• Liaise professionally with landlords, tenants, contractors and applicants.
• Monitor outstanding tasks and ensure they are followed through to completion.

• Excellent organisational and communication skills.
• Professional and friendly telephone manner.
• Strong attention to detail and good IT skills.
• Ability to prioritise tasks and meet deadlines.
• Proactive approach to chasing outstanding jobs and paperwork.
• Ability to work independently and as part of a team.
• Previous property or lettings experience preferred.
• Full UK driving licence is required.