Sales Associate; Key Holder

Position:
Sales Associate / Key Holder (24 hours per week)

Location:

TUMI Leeds Store, 4 County Arcade in the Victoria Quarter, Leeds, LS1 6BN
Availability:
As soon as possible Duties And Responsibilities

Acts as the leading force on the sales floor. Demonstrate product knowledge, how to manage the operations of the store. Run the store independently during non-peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate sales team to demonstrate The Difference. Develop new client relationships and interact with existing clients to increase sales. Attain monthly, quarterly sales and SPH goals.

Build strong partnerships with co-workers and store management. Encourage a training and development culture with the store team. Ensure training roadmap is completed, by team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed SPH goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
• Business aware, ability to communicate store goals, challenges, and solution minded.
• Contribute to trade feedback, know your client, purchasing trends.
• Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.
• Diffuse customer service concerns and defer escalated issues to the store or assistant manager.

• Participate in the merchandising of the store to acquire the skills necessary to work independently.
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain Visual Merchandising standards.

• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and the management of staff.
• Motivate team, through regular feedback.
• Present a professional well-groomed appearance in accordance with established dress code.
• Dutiful in maintaining meals and break schedules.
• High level of attendance and punctuality

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily. All paperwork is checked and signed.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Process shipments within 24 hours.
• Maintain proper housekeeping standards.
• Maintain a secure and hazard free environment, adhere to all H&S policy.
• Able to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines.

• Exemplify the TUMI Difference and Tumi Elite Moments.
• Demonstrate behaviours exemplified in the Selling Ceremony
• Ensure TUMI University training roadmap is followed and completed as directed.
• Coordinate and seek assistance from the Store Manager and…