Team Leader, Retail

Overview

We are searching for a committed and passionate Team Leader to join our growing business. As a Team Leader, you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Help create an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Complete any actions set for you by your line manager from the daily floor walk, focusing on the customer view.
• Maintain a positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Provide the best digital service by implementing all “One Best Way” processes.
• Lead by example: be approachable to customers, respectful toward colleagues, enthusiastic, waste‑aware, and considerate toward business and people.

• Experience in a retail management or supervisory role is ideal but not essential.
• Effective communication with every colleague to deliver store tasks on time.
• Planning and organising shifts, using all team members efficiently.
• Providing balanced feedback to improve colleague performance.
• Setting the pace of the team on shift through hands‑on leadership to deliver a great store.

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.