Retail Customer Advisor

Three Retail Customer Advisor

Location: 13 Coney Street, York, United Kingdom, YO1 9QL

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to "wow" our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

• Competitive pay and bonuses
• Up to 31 days off plus 2 bank holidays
• Benefits flexible for you and your family, including discounts, vouchers, and a pension plan
• Learning & development tools and ongoing development opportunities

We believe everyone should have the opportunity to interview for a role that matches their skills. Our Talent, Diversity & Inclusion teams and employee‑led DEI Networks provide reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email  for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We want your unique experiences and achievements; above all, we’re looking for authenticity and can’t wait to get to know the real you.