Customer Services Advisor

Overview

We are a leading motoring and cycling retailer offering a range of car parts, services and accessories. This role is a customer‑facing position in which you’ll deliver high standards of service and practical fitting work. Training is provided to develop the skills you need to succeed.

• Age 21+ £12.91 per hour
• Under 21 £ 11.05 per hour

We offer a wide range of rewards and benefits, including holiday and contributory pension, and a variety of colleagues discounts and financial wellbeing options.

• Work on customers’ vehicles in the car park and on bikes in-store, delivering a wide range of fitting services (car parts fitting, technology fitting, cycle building and cycle servicing).
• Help us provide market‑leading standards of service and develop practical problem‑solving skills while working quickly and efficiently.
• Support customers with a proactive approach in a retail sales environment and tailor your approach to meet their needs.

You will be delivering services in a role that combines customer service with technical fitting work. Experience in car parts fitting or cycle repair is beneficial, and training is available to develop the required capabilities.

• Experience delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We’re in an exciting growth phase focused on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us to be part of our success story in getting the nation safely back on the move.

We are committed to creating an inclusive workplace and are proud to welcome applications from all backgrounds.

Apply now