Senior Account Manager – Strategic Accounts & Growth

Location York, United Kingdom# Senior Account Manager – Strategic Accounts & Growth at Shortlister Location York , United Kingdom Salary £45000 - £65000 /year

Job Type Full-time

Date Posted April 27th, 2026

Apply Now Hi  we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter.

We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion.
** The Role
** Senior Account Manager  Portfolio of 50–100 customers across different sectors and use cases  Reporting to the Commercial Director  Working cross-functionally with Product and Customer teams

This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth.
** What success looks like
** Strong renewal performance across your portfolio  Expansion of accounts through increased adoption and new use cases  Deep, multi-threaded stakeholder relationships  Clear visibility of growth opportunities across your accounts  Customers who see you as a trusted partner, not just a supplier
** What you’ll be doing
** You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.
** Day-to-day, you will:
** Own and develop a portfolio of 50–100 accounts  Build relationships with stakeholders across operational and strategic levels  Identify and drive expansion opportunities across teams, use cases, or regions  Lead structured check-ins and value-led conversations  Manage renewals and commercial discussions with confidence  Act as the voice of the customer internally  Navigate ambiguity as customer priorities evolve  Maintain clear account plans and pipeline visibility

This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.
** About you
** You’re proactive, commercially minded, and comfortable operating without a fixed playbook.
** You likely:
** Have experience in SaaS account management, owning and growing customer relationships  Can demonstrate a track record of retention and expansion  Are confident managing a sizeable portfolio without losing depth  Build credibility with a wide range of stakeholders  Are naturally curious about how organisations operate and create value  Are comfortable leading commercial and ROI-driven conversations  Stay effective when priorities shift or information is incomplete  Communicate clearly and confidently  Take ownership and follow through

Experience working across multiple sectors or use cases is beneficial.

We’re a small, ambitious team building technology used in high-trust, high-impact environments.
** You’ll get:
** Ownership of meaningful customer relationships   Direct access to leadership and influence over how we grow accounts   Input into product direction through customer insight   Flexible, UK-based working   The opportunity to grow as the business scales

If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.