Visits Receptionist

Forward Trust is a social justice charity supporting thousands of people to overcome addiction and mental health challenges, move away from crime, secure employment and housing, and build a positive sense of belonging.

We are passionate about challenging stigma and changing public attitudes and policy, ensuring that people who are often overlooked by society have access to the support and opportunities they need to transform their lives.

As the UK’s leading addiction recovery charity, we bring expertise in recovery, reducing reoffending, homelessness and employment support, helping people recognise their potential and build a better future.

About HMP Millsike

HMP Millsike is committed to a modern, evidence-based approach to prison delivery, combining public protection with a strong focus on rehabilitation and personal development.

At the heart of Millsike is a culture that empowers individuals to make positive choices, develop essential life skills and build the emotional resilience needed to achieve lasting change.

Through partnership working, research and innovative approaches to resettlement, HMP Millsike aims to become a leader in reducing reoffending and creating meaningful opportunities for people leaving prison. A key ambition is to ensure that at least 26% of prisoners move directly into employment on release.

What we are looking for

We are looking for people who are passionate about making a positive difference in the lives of others and who believe that everyone deserves the opportunity to change and succeed.

The ideal candidate will:

• Share Forward Trust’s values and commitment to social justice, rehabilitation and recovery.
• Believe in the potential of people to change, regardless of their background or past experiences.
• Demonstrate empathy, compassion and a non-judgemental approach.
• Have strong communication and interpersonal skills, with the ability to build positive, professional relationships.
• Be committed to promoting equality, diversity, inclusion and individual choice.
• Be able to motivate and encourage individuals to recognise their strengths and work towards their goals.
• Demonstrate resilience, professionalism and the ability to work effectively in a challenging environment.
• Work collaboratively with colleagues and partner organisations to achieve positive outcomes.
• Be organised, reliable and committed to delivering high-quality support.
• Understand the importance of safeguarding, professional boundaries and maintaining confidentiality.
• Be passionate about helping people develop the skills, confidence and opportunities needed to lead positive, independent lives.

What you will be doing

• As part of the Forward Trust team at HMP Millsike, you will play an important role in supporting rehabilitation, personal development and successful resettlement.
• Your responsibilities will include:
• Building positive, trusting relationships with individuals, treating everyone with dignity and respect.
• Supporting people to identify their strengths, aspirations and areas for development.
• Encouraging individuals to take responsibility for their choices and work towards meaningful, achievable goals.
• Helping people develop the practical skills, confidence and emotional resilience needed to make lasting changes.
• Promoting positive behaviours, personal responsibility and a commitment to moving away from offending.
• Supporting individuals to access opportunities that improve their prospects of securing employment, housing and community support.
• Working with colleagues and external partners to deliver coordinated, person-centred support.
• Contributing to a safe, supportive and rehabilitative environment where individuals are encouraged to learn and progress.
• Maintaining accurate records and completing relevant documentation…