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Senior AI Production Reliability Lead

Job in York and North Yorkshire, York, North Yorkshire, YO1, England, UK
Listing for: Ema Unlimited
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 70000 - 110000 GBP Yearly GBP 70000.00 110000.00 YEAR

Job Description & How to Apply Below

Location: York and North Yorkshire

Ema Unlimited is seeking a Senior Technical Support Specialist to operate live agentic AI systems in production across HR, IT, Finance and Operations. The role owns health, reliability and trust of deployed AI, working closely with Engineering, Product and Implementation to prevent incidents and drive RCA-driven improvements.

You will diagnose multi-agent AI failures, tune AI behavior, manage data quality and platform configuration, and translate customer feedback into actionable engineering

Our group is growing, and we are hiring a Senior AI Production Reliability Lead in York and North Yorkshire, England, United Kingdom.

Join Ema Unlimited and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior AI Production Reliability Lead role at Ema Unlimited, based in York and North Yorkshire, England, United Kingdom.

Position Requirements

10+ Years work experience
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