Customer-Focused Collision Coordinator

Join FFUN Collision Centre as a Collision Coordinator, where you’ll enhance customer interaction and streamline vehicle repair processes. Engage with customers to keep them informed and satisfied throughout their service journey.

This permanent, full-time position seeks an organized individual passionate about delivering exceptional customer service in the automotive field. As a Collision Coordinator, you will manage various communication channels and ensure that customers receive timely updates on their vehicle repairs. Your proactive approach will be essential in coordinating with customers, technicians, and insurance providers.

Key Responsibilities:

• Greet customers and assist from the first contact

• Schedule repair appointments and manage walk-ins

• Update customers on repair status regularly

• Confirm vehicle rental coverage and payment plans

• Ensure final invoices are accurate before delivery

Requirements:

• Strong background in customer service roles

• Ability to work in a fast-paced environment

• Excellent communication skills, both oral and written

• High attention to detail in managing repairs

• Strong computer skills for operational efficiency

Maximize customer satisfaction and communication as a Collision Coordinator at FFUN.