Systems Analyst

We’re partnering with eKeeper, a CCS company, to find a skilled Systems Analyst to join their tight-knit, high-performing technology team. If you’re looking for a role that pairs a small-company feel with robust benefits and exposure to diverse technology environments, this opportunity is for you. eKeeper offers health insurance, paid time off, branded attire, and more. In this role, you’ll be part of a team known for delivering high-availability, high-reliability solutions to clients.

You’ll leverage both your technical expertise and proactive mindset to resolve issues, keep critical systems running efficiently, and support a growing client base. If you want to grow your skills within a reputable and expanding IT organization, this is an excellent fit.

• 2+ years of hands-on IT experience (preferred)
• Experience supporting Windows Desktop (applications, peripherals, and hardware)
• Experience supporting Windows Server and related applications
• Strong troubleshooting skills for desktop and network connectivity
• Excellent critical thinking and communication skills
• Willingness to pursue certifications to meet vendor requirements and maintain current technology knowledge
• Ability to travel within a 60-mile radius of Yorktown, IN
• Strong customer service and relationship-building skills
• Adaptability in managing shifting priorities and complex technical issues
• Able to work independently as well as collaboratively
• Ability to manage projects to completion with minimal downtime
• Demonstrates initiative, ownership, and attention to detail

• Provide Tier 1/Tier 2 support
• Manage user accounts in Active Directory, Exchange, Azure & Office 365
• Install, configure, and maintain Windows desktop systems, applications, and hardware
• Install and support 3rd-party desktop/server applications and miscellaneous hardware
• Manage and maintain Windows Server operating systems
  
  Support Microsoft tools including MDT, ADK, InTune, WICD & Auto Pilot
• Configure and support network/desktop printers and office desk phones
• Support email configuration on mobile devices
• Provide timely support to hundreds of end users across multiple companies
• Create and evolve documentation for systems, networks, processes, and projects
• Contribute ideas to enhance technical processes and approaches
• Provide onsite support as needed
• Participate in on-call rotation
• Additional duties as assigned

This full-time, salaried role includes:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off
• Company attire
• Community involvement programs
• Cell phone allowance
• Complimentary snacks, drinks, fresh popcorn, and coffee in the office
• Certification bonus pay (up to one year post-achievement)
• On-call bonus pay
• Hybrid work environment
• Opportunity to work alongside a diverse and highly skilled team

eKeeper Systems, Inc. is a Yorktown, Indiana-based consulting firm specializing in designing, deploying, and supporting modern IT systems. With more than 20 years of experience, they serve small to large organizations across Indiana with comprehensive IT support solutions. Their team holds top certifications from leading manufacturers and remains committed to continuous learning and innovation.