Front Desk Agent

Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

• Greeting and Check-In:
  Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing:
  Handle check-out procedures, process payments, and issue invoices or receipts. Ensure accuracy in billing and resolve payment-related queries.
• Phone and Email Communication:
  Answer incoming calls, direct calls to the appropriate department or person, and provide information or assistance. Respond to emails and inquiries promptly and professionally.
• Reservation Management:
  Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services:
  Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks:
  Manage mail and packages, maintain the visitor log, organize files, and ensure the front desk area is organized and presentable.
• Security and Access Control:
  Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling:
  Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking:
  Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration:
  
  Work with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response:
  Follow established procedures for emergencies and provide assistance to guests and staff as needed.

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Physical work is a primary part of many hotel and resort jobs. Physical requirements include extended standing and walking, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Amazing hotel discounts to any property in the TPG portfolio and more

* Benefits vary by location*

EEO/VET/DISABLED