Customer Service Representative

Customer Service Representative

Ohio Valley Waste Service, Inc. (Atwater) is seeking a customer service representative to work in our fast-paced call center environment and provide excellent customer service.

• Handle inbound calls for customers, such as service changes, service problems, payments, sales inquiries for various services, and pricing.
• Maintain excellent customer relations with existing customers to minimize customer loss.
• Data entry.
• Business appropriate written communications.
• Interaction with operations, administrative, and sales staff as needed.

• Entry level to 1 year relevant work experience.
• Phone experience in a call center or work environment.
• Strong interpersonal and problem-solving skills.
• Ability to work in a fast-paced and deadline-oriented environment.
• MS Excel and MS Word.

• The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required.
• While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required.
• Good manual dexterity is required to use common office equipment in an office environment.

Ohio Valley Waste Service, Inc.

Youngstown, OH