Customer Scheduling Coordinator

Benefits/Perks

• Competitive, biweekly pay
• Performance based raises
• Retirement Plan (401K)
• Major Medical Insurance
• Dental/Vision Insurance
• Colonial Life Insurance Policies
• Paid time off
• Paid Holidays
• Family culture

Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.

At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:

• Handle inbound and outbound calls using genuine phone etiquette.
• Maintain knowledge of products and services.
• Convert customer inquiries from phone, email, and text into in-home sales appointments.
• Manage multiple Window World locations in one system.
• Accurately create and update customer information and leave notes in a CRM.
• Maintain a well-organized and professional workspace.
• Work as a team to get the work for the day handled.

Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.