Protective Services Dispatcher – St. Elizabeth Youngstown Hospital; PRN

Protective Services Dispatcher – St. Elizabeth Youngstown Hospital (PRN)

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system while maintaining computer-aided dispatch systems and other computer systems.

• Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service; maintains radio contact with mobile/field units to monitor response, progress, and any needed support.
• Determines nature and location of emergencies, prioritizes, dispatches emergency personnel, and implements emergency procedures; monitors and troubleshoots alarm systems.
• Operates communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation, and burglar/panic alarms.
• Documents and maintains records of assigned units for time, location, and dispatch details; provides information to outside agencies as appropriate.
• Processes employees and others through the photo badging identification system; offers callers resources and services as needed.
• Answer and direct incoming calls using a multi-line phone system, ensuring prompt and courteous communication with patients, staff, and external callers.
• Performs general clerical duties which include filing, indexing, record keeping, lost and found, and issuing parking permits.

High school diploma or GED (required)

1-2 years of experience in security and/or telephone operations/dispatch (preferred)

High stress and fluctuating workloads; exposed to high noise levels, bright lights, physical altercations, verbal abuse; may be required to use physical restraints and expose to human blood and other potentially infectious materials. Travel to off-site locations occasionally in adverse weather conditions.

• Ability to type 35-40 wpm and strong documentation skills under pressure.
• Proficient in operating multi-line telephone systems, taking and prioritizing emergency and non-emergency calls.
• Proficient in using two-way radios and dispatch consoles and entering data as appropriate.
• Basic Microsoft Office skills.
• Calm demeanor, clear communication, active listening, multitasking, empathy, teamwork, professionalism, attention to detail, conflict de-escalation.
• Handles sensitive information with integrity and respect for privacy.

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at