Customer Service Representative

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review.

Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Forge connections with customers to cultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

Build new business by completing inbound and outbound call campaigns daily.

Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Engage in ongoing training and remain updated on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

* Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Our Benefits Include**:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-…