Call Center - Customer Service Representative
Listed on 2026-10-21
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Customer Service Representative
Primary Responsibilities:
Follow established processes and systems to ensure that customer care standards are met or exceeded for every customer contact. Maintain a positive, empathetic, and professional attitude toward customers at all times. Develop a strong knowledge of our product portfolio and procedures. Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution. Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors. Properly document customer complaints and concerns immediately and facilitate satisfactory resolution. Communicate effectively with leaders, including the customer service supervisor & manager. Regularly attend and participate in team meetings. Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers. Other duties as assigned by manager.
Specific Duties:
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. Communicate with customers through various channels (phone, email, chat). Engage with clients in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution. Collaborate with team members and other company departments to ensure overall customer and product satisfaction.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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