Patient Access Specialist - Call Center

Join a mission-driven team that puts “Patient First.” Meridian Health Care is seeking a compassionate, detail-oriented Patient Access Representative to join our growing call center team. In this vital role, you’ll be the first point of contact for patients — ensuring every interaction is professional, efficient, and caring. You’ll support our mission of providing integrated medical, behavioral health, and recovery services by helping patients access the care they need with ease.

• Provide a warm, professional, and patient-centered experience over the phone and patient portal.
• Promptly and courteously answer, screen, and route incoming calls for medical, behavioral health, and business inquiries.
• Register and schedule patients accurately using Meridian’s practice management system.
• Verify and update patient demographics and appointment details.
• Assess caller needs and connect them with the right provider or department.
• Communicate effectively with clinical teams, including providers, nurses, and support staff.
• Document all communications accurately in Microsoft Teams and/or the electronic health record (EHR).
• Support process improvements to enhance patient satisfaction and call center efficiency.
• Uphold Meridian Health Care’s policies, compliance standards, and professional values.

• Exceptional customer service and communication skills.
• Experience in a medical office, call center, or patient access role preferred.
• Ability to multitask in a fast-paced environment with empathy and professionalism.
• Strong computer proficiency (EHR, Microsoft Teams, scheduling software).
• Team-oriented attitude with a passion for helping others.

For over 50 years, Meridian Healthcare has served the Mahoning Valley by providing a person-centered approach to care and treatment. To best meet the needs of our patients, Meridian’s integrated healthcare system promotes improved outcomes for whole-person treatment and delivers affordable, high-quality care. At Meridian, we value teamwork, financial responsibility, and putting patients first. When you join Meridian, you join a collaborative, innovative team that values your expertise, supports your growth, and shares your passion for making a difference.

Apply today and help us continue to deliver exceptional care—one call at a time.

High School or GED, one year of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Knowledge of medical terminology preferred.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care

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