Customer Service Delivery Technician - Medical Equipment

Overview

Customer Service Delivery Technician - Home Medical Equipment role at Bon Secours Mercy Health. The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patient’s home or place of residence. They follow established daily routines and ensure timely deliveries, comply with regulatory guidelines, and abide by departmental policies and procedures.

• Performs deliveries, pick-ups and exchanges of home medical equipment.
• Provides equipment instruction to patients and/or caregivers.
• Ensures equipment is appropriate for patient use and that the patient can operate the equipment.
• Assesses the home environment to identify problems, needs, and discusses safety issues with patients/caregivers and Merch Health leadership.
• Cleans, disinfects and maintains home medical equipment; cleans, restocks the delivery fleet; cleans warehouse and organizes stock inventory and shelves.
• Performs equipment checks and preventative maintenance.
• Performs daily vehicle inspections and completes logs. Reports any vehicle problems to the Supervisor.
• Completes all required paperwork by the organization and regulatory forms (e.g., route sheets, Haz Mat, analyzer logs, delivery tickets, and patient setup forms).
• Assists the Lead Customer Service Tech in new associate orientation.
• Adheres to safety and infection control policies and reports potential issues.

• Licensing/Certification
  Valid state driver’s license (required)
• Education
  High School Diploma or GED (required)
• Work Experience
  3 months' experience and/or training in Home Medical Equipment or delivery experience with customer service background (preferred)
• Delivery Experience and Home Medical Equipment Experience (preferred)
• Training
  None
• Language
  None
• Patient Population
  Not applicable to this position.
• Working Conditions
  Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids. May be exposed to human blood and other potentially infectious materials. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
  
  May have periods of constant interruptions. Required to travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Other: working on-call, weekends and overtime as required.
• Physical Requirements
  Frequency:
  Lifting/Carrying (0-50 lbs.), Lifting/Carrying (50-100 lbs.), Push/Pull (0-50 lbs.), Push/Pull (50-100 lbs.), Stoop/Kneel, Crawling, Climbing, Balance, Bending;
  Work Position:
  Sitting, Walking, Standing;
  Additional:
  Manual dexterity, shift work, hearing alarms, reach above shoulder, repetitive movements, color vision, acuity far/near;
  Hazards: depth perception, latex exposure, chemicals, moving parts, dust/fumes, electrical shock, high pitched noises, gases; etc. (not exhaustive).

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For an affirmative action plan or policy statement, please contact  If you are an individual with a disability and would like to request a reasonable accommodation, please contact The Talent Acquisition Team at

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care