Patient Ambassador - St. Elizabeth Youngstown Hospital

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient

Ambassador - St. Elizabeth Youngstown Hospital

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.

Primary Function/General Purpose of Position

The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.

Essential Job Functions Mealtime Preparation

• Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
• Ensures HACCP logs are complete in tray line areas.
• Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
• Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.

Patient/Resident Menu Selection

• Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
• Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
• Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients
• Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
• Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.

Cleanliness and Sanitation

• Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
• Follows departmental opening and closing procedures.
• Maintains organization throughout the shift in the work area.
• Stores all items in their designated labeled areas and eliminate clutter.

Communication

• Effectively communicates issues to management promptly.
• Knows the schedule and check out with management before clocking out.
• Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.

Teamwork

• Actively participates in daily huddles.
• Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
• Assists other team members when necessary. Asks for help when necessary.
• Assists management in any way conducive to the efficient operation of the facility.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• None

Education

• High School Diplomas or GED (preferred)

Work Experience

• No experience required;
  On-the-job training will be provided
• Previous Food Industry or Customer Service experience (preferred)

Training

• None

Language

• None

Patient Population

• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be exposed to human blood and other potentially infectious materials.*
• May have periods of constant interruptions.
• Prolonged periods of working alone.

* Individuals in this position are required to…