Manager Clinical Operations - Mental and Behavioral Health Services

• Paid time off

New Vision Behavioral Health Services is seeking a hands-on Manager, Clinical Operations to help manage the day-to-day operations of our clinical and behavioral health programs.

New Vision is a growing community-based behavioral health agency, so this is not a traditional corporate management position. We are looking for someone who is comfortable working directly with clinicians, case managers, administrative staff, and leadership to keep services organized, documentation moving, schedules supported, and client needs addressed.

The Manager, Clinical Operations will help ensure our clinical programs operate efficiently, staff understand expectations, documentation and service requirements are being followed, and operational concerns are identified and addressed before they become larger problems.

This position combines people coordination, clinical operations, documentation oversight, scheduling, compliance support, and day-to-day problem solving
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• Support the daily operation of New Vision's behavioral health and clinical programs
• Monitor clinical schedules, caseload needs, client access, cancellations, staffing gaps, and service coverage
• Help coordinate clinicians, case managers, QMHS staff, interns, and administrative support as appropriate.
• Work with leadership to identify operational issues affecting client care or staff productivity.
• Help ensure clients are appropriately assigned and services are coordinated efficiently.
• Follow up on operational concerns involving scheduling, documentation, client communication, or internal processes.
• Assist with implementing new clinical programs, services, workflows, and operational changes.
• Participate in regular clinical and operational meetings.

• Monitor timely completion of clinical documentation, progress notes, treatment-related documentation, and other required records.
• Follow up with staff regarding overdue or incomplete documentation.
• Help identify documentation trends that may create compliance, billing, or operational concerns.
• Work with billing and administrative staff when documentation is preventing or delaying claims.
• Reinforce agency expectations regarding documentation timelines and accuracy.
• Escalate repeated documentation concerns to leadership when appropriate.

• Serve as a day-to-day operational resource for clinical and case management staff.
• Help communicate expectations, workflow changes, policies, procedures, and deadlines.
• Monitor staff attendance, scheduling concerns, productivity concerns, and completion of assigned responsibilities.
• Provide coaching and operational feedback when appropriate.
• Support onboarding and orientation of new clinical and case management employees.
• Assist leadership and HR with documenting performance concerns when necessary.
• Help maintain a collaborative environment where staff communicate problems early and work together to resolve them.

• Support compliance with New Vision policies, Medicaid and payer requirements, HIPAA, applicable behavioral health regulations, and accreditation expectations.
• Participate in internal chart reviews, documentation reviews, file audits, and corrective follow-up.
• Help leadership prepare for regulatory, payer, accreditation, and quality reviews.
• Identify recurring operational or documentation problems and recommend practical improvements.
• Assist with maintaining clinical policies, procedures, workflows, and supporting documentation.
• Support CARF readiness and ongoing quality-improvement activities as assigned.

• Help resolve operational issues that may interfere with a client's ability to receive services.
  Coordinate with clinical, case management, administrative, and billing teams when a client issue crosses multiple departments.
  Help identify gaps in services or workflow that may affect client experience.
  Support appropriate client follow-up when scheduling or staffing issues occur.
• Assist leadership in monitoring program utilization, client access, and service delivery.

Provide leadership with regular updates regarding staffing and scheduling concerns, documentation completion, client-service concerns, operational barriers compliance or quality concerns program needs; and recommended follow-up actions.

Track basic clinical operational metrics when requested. Maintain clear documentation of significant issues…