IT Support Specialist

Responsibilities

• Maintains ticketing system with agency's IT support vendor.
• Provide hardware and system software support to users of the Agency's personal computer systems and PC networks.
• Monitor and notify appropriate information technology personnel and service providers of application, system, or equipment malfunctions.
• Recommend operational improvements involving hardware or software enhancements.
• Assist vendors in design and deployment of servers, directories, wireless, backups, and personal devices.
• Support the configuration and deployment of network infrastructure components, including switches and firewalls; assist in provisioning and maintaining physical and virtual servers; and contribute to security administration efforts to ensure system integrity and compliance.
• Provide support for Active Directory and Microsoft 365 administration, including user account management, access control, and system configuration to ensure secure and efficient operations.
• Responsible for configuring new employee hardware and relevant systems.
• Maintain inventory of information technology supplies and materials.
• Assist IT Team on special projects as needed.
• Perform other duties as assigned.

• High School Diploma required. BA/BS, a plus.
• Knowledge of Microsoft Excel required.
• Other IT Certifications a plus.
• 3 years of IT or related experience.

Mid-Senior level

Full-time

Information Technology

Hospitals and Health Care