Revenue Operations Manager

About us

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world

We are hiring a Revenue Operations Manager who combines top-tier consulting rigor with in-house SaaS operating experience. You will lead analysis and recommendations to improve the performance and integrity of the end-to-end revenue engine across Marketing, SDR, Sales, and CX, serving as the connective tissue between GTM, Finance, and Data/Systems. You will personally dive into Salesforce and the BI layer to clarify what is happening in the funnel, why it is happening, and what needs to change.

This role is designed for someone who has been tightly aligned with revenue teams and now wants clear accountability for pipeline, conversion, and ARR—not just influence from the sidelines.

• Own and continuously refine the full revenue funnel (lead → MQL → SQL → opportunity → close → expansion/renewal), including definitions, entry/exit criteria, and core health metrics that GTM leaders and executives actually use.
• Diagnose friction in the funnel—conversion leaks, cycle time issues, show-rate problems, lead quality gaps, and rep-level performance variance—and translate insights into a prioritized roadmap of Rev Ops projects.
• Design and run experiments with Marketing, SDR, Sales, and CX across routing, scoring, cadences, demo flows, and offers, using a clear hypothesis-driven approach with defined success metrics and post-mortems.
• Operationalize GTM processes and SLAs, ensuring clean, timely handoffs between Marketing, SDRs, AEs, and CX/CS teams, and maintaining routing and assignment logic in Salesforce that is fair and aligned with strategy.
• Partner with BI/Data teams on core revenue reporting and analytics (pipeline, forecast, cohorts, retention/churn, ARR by segment, SDR productivity, campaign performance), helping shape the right KPIs and views, and turn dashboards into clear narratives and recommendations for executives and front-line leaders.
• Act as a power user and functional owner for the Rev Ops stack—Salesforce/CRM, marketing automation, enrichment tools, dialers, CS platforms, and BI—partnering with Systems/IT/Data to maintain data quality, stable schemas, and reliable pipelines.
• Manage, coach, and develop a small Rev Ops team, providing clear priorities, feedback, and career development while holding the team accountable for high-quality, on-time delivery.
• Lead high-impact cross-functional projects such as launching new GTM motions or segments, and other initiatives that materially move conversion, cycle time, or retention.
• Build clear, executive-ready stories (slides and narratives) that show what is happening in the revenue engine, why it is happening, and what decisions or trade-offs are needed, and embed these into a predictable operating cadence (funnel reviews, monthly pipeline deep dives, quarterly GTM reviews).

• 4–5 years of experience across a mix of strategy, analytics, and GTM operations (e.g., strategy consulting, Revenue Operations, Go-to-Market Strategy, Growth, or FP&A) within B2B SaaS.
• Experience managing and developing a small team, including running effective 1:1s, providing feedback, and setting clear priorities and expectations.
• Proven track record working close to the GTM engine in a high-velocity sales environment (SDR/AE motions, relatively short sales cycles, multi-touch funnels).
• Strong analytical toolkit: comfortable pulling, cleaning, and joining data and building views in BI tools (Power BI, Tableau, Looker, Mode, etc.); experience with SQL, DAX, or similar query languages is a plus.
• Structured, hypothesis-driven problem solver who naturally breaks down problems, uses…