Desk Side Analyst; Youngstown, OH

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The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshoot software as needed.
• Adhere to all documented processes.
• Travel to off-sites to provide the same level of support as the main campus assignment.
• Assist with project assignments to implement new technologies or hardware.
• Provide on-call and project support as needed.
• Assist with the movement of IT assets either receiving new equipment or decommissioning end of life equipment.

• Demonstrate a deep understanding of the technical environment and its business return.
• Strong communications; written and oral.
• Have the necessary communication and interpersonal skills to interact with clients at all levels.
• Keep up to date with technology as it develops and inform their clients of the potential impact.
• Be self-managing and capable of prioritizing workload based on client requirements.
• Work under pressure within a team and multitask, important attributes for this role.
• Have good problem-solving skills and be highly motivated. Work on own initiative and possess good decision-making skills.
• Maintain a clean and orderly work environment.
• Take direction from leads and react to downtimes in the environment.
• Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

• Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.