Customer Success Manager; Corporate

Customer Success Manager (Corporate-01.2026)

This role drives adoption, retention, and expansion of Echo
360 products and services within large-scale corporate enterprise accounts. It focuses on building deep relationships with corporate Learning & Development, IT, and Operational leaders in companies managing extensive remote work forces that experience high employee churn and/or labor shortages.

$80,000.00/yr - $/yr

• Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization.
• Drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo
  360 solutions.
• Showcase product value and ROI through data-driven insights and strategic alignment with client goals.
• Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges.
• Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership.
• Analyze client usage patterns and operational data to identify opportunities for engagement and expansion.
• Provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives.
• Continuously establish and communicate the business value of Echo
  360 and ROI on customers' learning investment.
• Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact.
• Develop deep expertise in Echo
  360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement.
• Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management.
• Lead product training sessions and champion adoption strategies tailored to industry-specific use cases.
• Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness.
• Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI.
• Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment.

• Bachelor's degree (preferred); graduate degree a plus.
• Minimum of 5 years of experience in consultative sales, account management, or customer success within enterprise SaaS environments.
• Experience supporting enterprise clients in industries with large, distributed, and high-turnover work forces.
• Experience in Learning & Development, workforce training, or corporate compliance solutions (preferred).
• Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms.
• Strong working knowledge of SCORM, HRIS platforms such as Work Day, and LMS systems such as Cornerstone.
• Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders.
• Technically savvy, able to quickly master Echo
  360's platform and articulate value to enterprise clients.
• Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms.
• Strong team player with the ability to collaborate across sales, marketing, and product teams.
• Willingness to travel as needed to support enterprise clients.

• Strategic:
  Align customer success goals with company objectives.
• Data-Driven:
  Able to analyze and generate insights based on usage and market metrics.
• Customer-Centric:
  Focused on end-to-end customer satisfaction and success.
• Tech-Savvy:
  Understands SaaS operations and product value delivery.
• Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener

This position is Full‑Remote; we will consider candidates located in many US states.

Echo
360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy.

Echo
360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.