Associate Director, Customer Service

• You will lead safety and operational compliance across both centers, reinforcing accountability and ensuring compliance with applicable requirements and company policies
• Translate regional priorities into operating plans and establish expectations for safety, quality, productivity, cost, and customer responsiveness
• Coach and develop superintendents and functional leaders while addressing staffing, performance management, training, and succession needs
• You will also coordinate staffing, technical capabilities, equipment, and materials across both centers to meet customer needs and balance workloads
• Oversee customer supply system installations, preventive and corrective maintenance, equipment removals, and refurbishment
• Manage operating budgets and controllable costs, including labor, overtime, materials, and outside services, and implement corrective actions to address financial and performance gaps
• Partner with sales and engineering on site surveys, technical requirements, project scope, cost estimates, and installation planning
• Furthermore, you will lead cross-functional resolution of complex customer concerns, address recurring issues, and communicate priorities and progress to stakeholders
• Oversee equipment refurbishment, warehouse controls, inventory accuracy, and material availability
• Standardize processes across both centers, share effective practices with other regions, and improve service reliability, project execution, and productivity
• Provide regular updates to the Northeast Operations Director on performance, staffing, customer issues, project status, and improvement initiatives

• You have a minimum of ten (10) years of progressively responsible experience in industrial operations, technical service, customer supply systems, or a related industry
• At least three (3) years of management experience with responsibility for supervisors, technical teams, or multiple operating functions
• Demonstrated ability to lead teams, develop leaders, and manage competing operational priorities
• Experience managing budgets, labor costs, productivity, and operating performance
• You have working knowledge of equipment installation, maintenance, refurbishment, or comparable technical service operations
• Strong problem‑solving, communication, and cross‑functional collaboration skills
• Ability to manage escalated customer issues and coordinate timely and effective resolutions
• Bachelor’s degree in Engineering, Business, Operations Management, or a related field preferred
• Experience overseeing multiple locations or geographically dispersed teams preferred
• Industrial gas experience, including familiarity with cryogenic equipment and customer supply systems preferred
• Experience partnering with sales and engineering on technical solutions, project planning, and cost estimates preferred
• You have ability to travel approximately 25–50% between service centers and customer locations, including regular on‑site presence at both centers
• Availability during off‑hours to support urgent customer and operational matters

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra‑high‑purity and specialty gases…