Food and Beverage FOH Shift Manager

Food and Beverage FOH Shift Manager at Hollywood Gaming Mahoning Valley Race Course

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry with fast‑paced days and nights. You’ll work with a diverse team driven by enthusiasm for helping people find and have more fun, while enjoying a career growth supportive environment.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs, day‑one medical coverage, 401(k) matching, and annual performance bonus. Paid time off is earned according to local policy and increases with the length of employment.

• Supervise an F&B outlet for: the assigned shift and manage daily operations.
• Support, administer, and manage operational goals, monitoring deficiency performance and profit objectivesagh.
• Create effective schedules, maintain labor costs, meet staffing objectives, and achieve guest satisfaction.
• Assist in the budget process, provide recommendations, ensure compliance with departmental budgets, and report concerns to the Executive Chef.
• Support, promote, and demonstrate superior customer service in accordance with departmental and company standards.
• Ensure all team members follow customer service standards and address issues promptly.
• Achieve overall department customer service goals.
• Possess knowledge of gaming laws and regulations applicable to the Food & Beverage Department.
• Assist in developing service procedures and maintaining efficient sanitary conditions.
• Monitor cost‑control methods and procedures by tracking pars and inventory.
• Assist the Executive Chef with administrative duties as assigned.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality of departmental and company matters.
• Perform related duties as assigned. Hollywood Gaming may revise job duties with notice.

• Proficient in Microsoft applications (Excel, Access, Word, Outlook).
• Manage work procedures and expedite workflow.
• Write reports, business correspondence, and procedure manuals entity strictly.
• Present information effectively and respond to inquiries from managers, clients, customers, and the public.
• Interact with guests, staff, and colleagues to resolve problems and conflicts diplomatically.
• Other duties as needed.

• Staff development and training programs.
• Rewards and recognition program to maximize employee engagement.
• Evaluate team members and deliver constructive feedback.
• Determine staffing recommendations}`, “Mathama*/