Workforce Case Manager

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At Flying HIGH, Inc. our Workforce Case Managers are committed to helping people develop their potential and discover their destiny through various opportunities that will help them make their lives better!

In coordination with team members, we provide workforce case management services to consumers who may be involved with the criminal justice system, impacted by substance use disorders or have other individual barriers to employment. Through individualized assessment, case managers develop a customized plan for vocational programs, educational services, or employment readiness and place job seekers into the PDC pool of prepared and qualified workers, so they are ready for employment with area employers.

• Participate and/or conduct program orientation and enrichment/educational workshops to develop positive relationships with consumers to help them become work‑ready and achieve their training and occupational goals based on their work readiness, strengths, skills, aptitude and potential limitations/barriers to employment and vocational training.
• Engage consumer in the interactive screening process to identify needs, barriers, and goals.
• Develop an effective Customized Employment Plan (CEP’s), to help job seekers overcome employment barriers and obtain the PDC’s Big 4 or 5 (driver’s license, stable transportation, clean drug screen, skills, training and professionalism).
• Place job seekers in an appropriate employment pathway according to their individual aptitude.
• Conduct regular meetings with consumers and provide support to assist them in moving forward throughout the progression of their customized employment plan.
• Utilize all PDC employment pathways to help job seekers develop needed technical and life skills to successfully obtain and maintain good‑paying careers and employment (WYTF, merit‑based employment, dual employment, direct employment).
• Effectively place job seekers into PDC’s enrichment/educational workshops to prepare them for employment.
• Effectively utilize financial support services to assist job seekers in overcoming barriers to employment.
• Monitor consumer progress through on‑site visits and telephone calls.
• Maintain appropriate documentation with the case‑management system within established due dates.
• Complete outreach activities to inform consumers and community partners of services provided through the Professional Development Center.
• Participate in the identification of outcomes, and where appropriate, identify program or consumer needs and make suggestions for improvement.
• Complete required reports in order to provide statistical data to specified funder in accordance with established time frames.

• Formal education in social work or related field and/or previous work experience as a Workforce/Employment Case Manager.
• Knowledge of community resources within Mahoning, Trumbull and Columbiana Counties.
• Must be willing to travel to local county offices (Youngstown, Warren and Salem).
• Ability to interact in both written and oral communication.
• Must possess effective organizational and documentation skills.
• Must demonstrate empathy for working with diverse populations.
• Valid Ohio driver's license with reliable vehicle.

EEOC/DFWP

• Entry level

• Full‑time

• Other
• Industries:
  Non‑profit Organizations