Telecommunications Operator – St. Elizabeth Youngstown Hospital

Telecommunications Operator – St. Elizabeth Youngstown Hospital

Join to apply for the Telecommunications Operator – St. Elizabeth Youngstown Hospital role at Bon Secours Mercy Health

• Part Time - Scheduled for 16 hours per week
• Shift Times - Rotating (Availability required on all shifts as needed)
• Rotating Weekends & Holidays

Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant professional manner.

• Operate computerized telephone console to assure efficient communications; determine reason for customer’s contact (internal and external) and facilitate communications answering calls promptly and forwarding calls to appropriate locations.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign and replace pagers for staff.
• Perform broad scope of technical operations of telecommunications system including: coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for voicemail, paging, help desk questions, etc.; maintain all paging equipment and emergency radios; maintain physician log sheets and daily emergency activity log book.
• Notify hospital staff of all emergency and critical situations. Have complete knowledge of hospital disaster plans and be able to respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergencies rapidly, according to established protocols; notify local police and/or fire when necessary.
• Summons/dispatch/page all necessary personnel in an emergency situation (Code Blue, Trauma, Respiratory, RRT etc.) and record in daily journal.
• Act as an answering service for several departments by locating and paging personnel.

• High School Diploma/GED (Required)
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at  If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email