QA and Compliance Manager

Nestvillage LLC is committed to providing quality, individualized support to individuals receiving services through Arizona's Division of Developmental Disabilities (DDD). We prioritize safety, dignity, accountability, and consistent service delivery across our residential and community-based services.

We are seeking a detail-oriented, organized, and proactive QA and Compliance Manager to oversee staff training, regulatory compliance, incident reporting, internal audits, corrective action plans, and company policies and procedures. This role is essential to maintaining compliance with applicable DDD requirements and ensuring that our team has the training, documentation, and systems needed to provide quality support.

The QA and Compliance Manager is responsible for coordinating and monitoring compliance requirements across Nestvillage's service locations and programs, including group homes, habilitation, respite, and attendant care. This position oversees required staff training, incident documentation, responses to DDD fact-finding requests, corrective action plans, internal audits, and preparation for regulatory monitoring and inspections.

The ideal candidate has hands‑on experience with Arizona DDD compliance, strong written communication skills, excellent organizational abilities, and the confidence to manage multiple deadlines while collaborating with leadership and field staff.

• Staff Training:
  Coordinate and deliver required Article 9 and PROUD training, maintain current certifications, monitor staff training completion, and ensure training records are accurate and up to date.
• Incident Reporting:
  Prepare and submit reportable incident documentation through the appropriate DDD reporting systems within required time frames, escalating urgent concerns as necessary.
• Fact‑Finding Responses:
  Gather documentation, coordinate with relevant staff, investigate and organize incident‑related information, and prepare written responses to DDD fact‑finding requests by established deadlines.
• Corrective Action Plans (CAPs):
  Develop and coordinate corrective action plans, obtain required leadership approval, assign follow‑up responsibilities, monitor completion, and document corrective actions.
• Internal Audits:
  Conduct scheduled audits of member records, employee files, training documentation, medication records, home inspections, and implementation of required support plans.
• Policies and Procedures:
  Maintain the company's standard operating procedures (SOPs), monitor review dates, coordinate revisions, and ensure current approved versions are accessible to appropriate personnel.
• Regulatory Monitoring:
  Coordinate and support DDD monitoring visits, compliance audits, and licensing inspections, including preparation of records, communication with relevant parties, and follow‑up on findings.
• Behavior Treatment Plan Tracking:
  Monitor Behavior Treatment Plan (BTP) approval dates, expiration dates, and staff training status. Coordinate with the Behavior Support Specialist and field leadership to ensure required training is completed before implementation and plans are reviewed before expiration.
• Compliance Tracking:
  Maintain an organized compliance log of DDD requests, reporting deadlines, assigned responsibilities, corrective actions, and outstanding items.
• Cross‑Department Coordination:
  Work collaboratively with the CEO, Directors of Operations, Human Resources, Member Advocates, IT, the Behavior Support Specialist, house managers, and external DDD representatives.
• Documentation and Reporting:
  Prepare regular compliance reports for the CEO, communicate outstanding concerns, and maintain accurate records of completed training, audits, incident…