Student Success Services Assistant

Special Instructions for more details.

Please complete all sections of the application and submit required documents.

Washtenaw Community College is committed to an inclusive, welcoming environment. We offer generous paid time off, 12 paid holidays, a 4:1 employer match for retirement, and tuition reimbursement for colleges outside WCC.

Washtenaw Community College is an Equal Opportunity Employer.

The Student Success Services Assistant ensures efficient operations and provides frontline support for students, faculty, staff, and the community. This role will support the efficient operation of the Student Success Services Department including, but not limited to, all students served by Counseling, Student Resource Center, and Success Coaching areas. Key duties include managing front desk activities, scheduling appointments, supporting events, processing financial transactions, coordinating travel logistics, maintaining departmental materials and communications, tracking and filing of Intake paperwork, distribution of bus tokens, food pantry requests, hiring and onboarding new department staff, and supporting related services like academic advising.

The ideal candidate excels in organization, multitasking, creating a welcoming environment, and delivering excellent customer service to any WCC student, faculty, staff, or community member.

• Serve as the front-line contact for the Student Success Services Department (counseling, student resource center, and success coaching) to aid students, faculty/staff, and community members via in-person, phone, email, and text message interactions.
• Primary point of contact for front-desk triage and phone support including appointment scheduling, checking students in for departmental appointments, and initiating urgent or emergency response to support a student with emergency resource needs or who is experiencing a mental health crisis or suicidal ideation by following established protocols.
• Secondary support for Academic Advising front-desk assistance including checking in students for appointments or connecting them to other appropriate resources.
• Provide support for departmental events such as Wellness Fair, Workshops including scheduling rooms, equipment, catering, vendors, and overall logistics.
• Process, document, and organize all department financial data: contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements.
• Provide assistance for all departmental programming, projects and secretarial support.
• Assist with staff requests including ordering business cards, maintaining inventory of SRC emergency resources, and preparing monthly program information tables.
• Order and maintain marketing materials and schedule distribution across campus.
• Assist Executive Director with development of training materials for students, staff, and faculty.
• Maintain confidentiality of all student records and sensitive information in accordance with FERPA, HIPAA, and college policy.
• Perform other related duties as directed by the Executive Director of Student Success Services.

8am-5pm, Monday-Friday. May require flexibility at peak times and for special events. Occasional Saturday events may require a Saturday work day.

• 3 years relevant work experience and 24 credit hours in related coursework or the equivalent combination of education and work experience.
• Ability to follow established protocols to respond appropriately to students in crisis, including those experiencing emergency resource needs, mental health emergencies, or suicidal ideation.
• Strong customer service and interpersonal skills to interact effectively and professionally with students, staff, faculty, and members of the community.
• Strong attention to detail, critical thinking, and problem solving.
• Demonstrated ability in Microsoft Office products (Word, Excel, Access).
• Demonstrated proficiency in basic math, spelling, proofreading, and filing.
• Experience with Ellucian Banner software preferred.
• Ability to fluctuate with peak demands and high stress periods.
• Ability to appropriately handle…