Customer Experience Coordinator

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Full Time Ypsilanti, MI, US

3 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Are you a people person who enjoys staying busy, solving problems, and keeping everything running smoothly?

HANSONS is hiring a Customer Experience Coordinator to help homeowners enjoy a great experience from their first appointment through project completion!

You'll coordinate schedules, communicate with customers and internal teams, and help keep daily operations organized.

No construction experience needed — we'll train you!

• Starting pay is $20–$22/hour based on experience and qualifications.
• Health benefits after 30 days
• 401(k) with company match after 90 days
• Holiday pay after 30 days
• PTO with unlimited rollover of unused accrued hours
• Paid training and career growth opportunities
• Supportive team and fun company culture

• Provide friendly, professional customer service and project updates.
• Schedule installations and measurement appointments.
• Coordinate with customers, installers, technicians, sales teams, and managers.
• Manage scheduling changes and help resolve customer concerns.
• Process customer payments, checks, and deposits.
• Maintain accurate project documentation and records.
• Order office and sales supplies.
• Support daily office operations and project completion.

• 1+ year of customer service, scheduling, or administrative experience
• Excellent communication and interpersonal skills
• Strong organization, multitasking, and attention to detail
• Positive, professional, and solutions-focused attitude
• Basic computer and Microsoft Office skills
• High school diploma or GED
• Must be at least 18 years old
• Customer service, hospitality, scheduling, dispatching, and administrative backgrounds are welcome!