Student Acct Spec

Act as the primary point of contact for and have a working knowledge of all areas of Student Business Services, including Student Accounts, Departmental Processing, Collections, Third Party and Eagle Card. Perform cash handling related clerical and customer service activities in support of the department.

Assist students, parents, and University personnel in the resolution of problems and questions regarding current activity on student accounts via phone, e-mail or in person. Communicate University payment procedures and fees to customers. Provide immediate assistance to student and University Departments requests for service, escalated and refer to other areas when necessary and follow through to resolution. Act as a representative of Student Business Services with faculty, students, staff and the public concerning issues requiring interpretation of department policies, procedures and programs.

Process residency appeals, and billing discrepancies, including initiating communication and gathering relevant documentation. Maintain files and communicate information to and from students in accordance with policies. Evaluate situations reported and identify what documentation/information is necessary to move forward in the appeal process. Identify appeals which should be referred to other areas of the University and discuss with Management. Accurately process a variety of financial transactions including student account payments, transcripts, incoming mail, diploma fees, departmental deposits, and departmental web transactions.

Reconcile cash drawer and balance daily receipts to research and resolve all payment issues or problems. Process checks daily and submit file to the bank. Identify and research check payments which were returned. Complete daily cashier balancing report of all payment and student account specialist Process all international payments received by wire or payment processing company to student account Complete daily Touch Net balancing of all Marketplace and Student Account Payments.

Review and document any account discrepancies before giving to appropriate administrative staff. Assist with problems or issues provided to Student Business Service by third party call center. Review accounts with payment processing issues, ie Non-Refundable Aid Alert students and departments within an appropriate timeframe of returned payments. Run reports and input student charges, fee removals, or payments as directed by management.

Review at the end of each month before any additional processing between charges and departments. Develop and maintain a network of contacts with other University departments that commonly interface with the work unit. Perform liaison functions with appropriate University offices to resolve all deposits with errors and meet the needs of the department. Identify processes and procedures in the department which are causing problems for groups of customers.

Recommend to management and, where authorized, implement improvements in systems, processes and procedures that will increase the customer satisfaction capability of the department. Keep current with university, departmental, federal and state regulations, policies and updates and share with departmental staff to ensure compliance. Adhere to any and all NCAA, Mid-American Conference and Eastern Michigan University policies, rules, regulations, and operational procedures.

• Knowledge of basic accounting principles, business correspondence, and…