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On-Call IT Field Technician - Detroit-Warren-Dearborn, MI
Job in
Ypsilanti, Washtenaw County, Michigan, 48197, USA
Listed on 2025-12-31
Listing for:
Geeks on Site
Per diem
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
On-Call IT Field Technician - Detroit-Warren-Dearborn, MI
We are seeking an On-Call IT Field Technician to provide technical support to residential and small business customers. The ideal candidate will have experience with computer and printer troubleshooting, as well as excellent communication skills.
The role involves working independently, diagnosing and repairing hardware and software issues, and providing excellent customer service. The technician will be dispatched to customer sites and will be responsible for completing service calls efficiently and professionally.
Key Responsibilities- Diagnose and repair hardware and software issues on Windows and macOS systems
- Resolve boot errors, OS issues, and login problems
- Set up or troubleshoot Wi-Fi and wired internet connections
- Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
- Configure or connect printers and scanners (Canon, HP, Brother, etc.)
- Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
- Perform general maintenance on multifunction printers (MFPs)
- Reinstall operating systems using bootable USBs or recovery media
- Install remote tools or shortcuts as requested
- Communicate clearly with customers and provide basic post-service support
- Document service visits and escalate complex issues as needed
- 2+ years of field IT support experience, including computer and printer work
- Familiarity with Canon, HP, and other common printer brands
- Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
- Experience with both Windows (10/11) and macOS troubleshooting
- Must have personal tools (bootable USB, screwdriver set, etc.)
- Reliable vehicle and valid driver's license
- Smartphone with camera and data for documentation and communication
- Ability to work independently and maintain a professional demeanor
- $40-$45 per hour for on-site time
- Mileage reimbursement for travel over 20 miles (one way)
- Flexible scheduling — accept only the jobs that match your route and availability
- National brand recognition and continuous job offers
- Dispatch and tech support team available to assist remotely
We are an equal opportunities employer and welcome applications from all qualified candidates.
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