RN Outpatient Palliative Care Job Ypsilanti area,Michigan USA,Nursing

POSITION DESCRIPTION:

Provides professional nursing care for patients following established standards and practices, including triage (telephone and walk-in visits) and care needs between office visits. Demonstrates clinical leadership and oversight within the RN scope of practice.

ESSENTIAL JOB FUNCTIONS:

The following functions may vary among RNs. Some may focus on specific responsibilities such as prior authorizations or indirect support for provider inboxes.

Efficiently triages patient needs via telephone and during visits per IHA policies and protocols.

Documents clinical findings clearly and concisely according to IHA policy.

Uses critical thinking within licensure scope to assess patient needs and involves providers as needed.

Enters orders (medications, labs, radiology, referrals) following provider instructions and guidelines.

Adheres to clinical and nursing protocols as applicable.

Schedules patient appointments as needed.

Encourages and supports patient portal usage.

Provides scope-appropriate nursing education during patient interactions.

Collaborates with providers, care team members, and external resources to ensure quality care.

Supports physicians and APPs with indirect work, including test results and order management.

Assesses patients for care gaps in prevention and disease management.

Maintains accurate medication lists, performs reconciliation, and processes refills per protocol.

Works with the care team to co-manage indirect patient work.

Coordinates with insurance, DME, home care, and other partners to meet patient needs.

Reviews medical history to support documentation and prior authorization processes.

Assists patients with social health determinants and resource navigation.

Participates in process improvement initiatives.

Serves as a resource to staff; may supervise LPNs and Medical Assistants as appropriate.

Performs clinical support tasks as outlined in the Clinical Support Staff Scope of Practice.

Attends meetings, training, and participates in committees as required.

Participates in weekly care meetings and daily huddles as applicable.

Performs additional duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

Creates a positive, professional, service-oriented environment supporting IHA's mission and values.
Works effectively as part of the clinical team.
Completes IHA’s “The Customer” training and upholds high service standards.
Maintains knowledge of and complies with IHA policies, procedures, and confidentiality standards.
Demonstrates professionalism, embraces new ideas, and respects cultural differences.
Uses resources efficiently and pursues ongoing professional development.

MEASURED BY:

Performance aligned with IHA CARES Values and outlined in the IHA Performance Review.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Graduate from an accredited RN program.

CREDENTIALS/LICENSURE: Valid RN license in Michigan, CPR certification.

MINIMUM EXPERIENCE: 1-2 years clinical experience preferred, but not required.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

Accurately obtains vital signs and patient history.
Basic knowledge of medical terminology and clinical relevance.
Proficient in computer and EMR systems.
Excellent communication and interpersonal skills.
Team-oriented with a courteous demeanor.
Ability to cross-train and adapt to changing priorities.
Strong organizational and problem-solving skills.
Capable of performing calculations and understanding compliance standards.
Handles confidential information appropriately.
Willing to travel to other sites as needed.
Completes required training within the introductory period.

MINIMUM PHYSICAL EXPECTATIONS:

Prolonged keyboarding, phone work, and charting.
Ability to lift over 50 lbs and assist with patient transfers.
Visual and manual dexterity required for equipment operation.
Good hearing and speaking skills for communication.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

Work in a medical setting with exposure to patient care equipment, hazardous materials, and possible contagious diseases. Interaction with distressed or ill patients may be stressful and require prioritization skills.

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