Customer Service Lead - Part-Time

Join to apply for the Customer Service Lead - Part-Time role at Burlington Stores, Inc.

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead
!

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll lead day‑to‑day customer service initiatives, inspire, motivate, and encourage associates to provide exceptional, friendly and professional customer service. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.

Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Base Pay: $15.00 per hour

Ypsilanti, MI (Zip 48197)

Address: 3150 Carpenter Rd

Posting Number: P-3

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.