Outreach Coordinator

Position Title: Outreach Coordinator I
Reports to: Outreach Manager
Status: Full-time (40 hours), exempt, with benefits
Base Salary: $48,000; additional based on education, experience, and credentials

The Outreach Coordinator is part of the Outreach Team, which is responsible for designing and carrying out the agency’s overall efforts to conduct school, community, and street outreach across the community, as well as in-reach at the Drop-In Center. The Outreach Coordinator is responsible for providing crisis assessments, short-term interventions, and case management, while working with youth to connect them to internal Ozone House services and/or external community partner services.

This role will work with the welcome center to support young people in navigating housing situations and accessing necessary housing and supportive services. This position is non-supervisory.

Bachelor’s degree in social work (or related field)

• 2+ years’ experience working with homeless, exploited or other high-risk youth.
• 3+ experience in crisis intervention and customer service.
• Comfort with outreach work and meeting clients in their own homes or in the community.
• Ability to collaborate effectively with public systems and other providers.
• Proven experience engaging with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation, gender identity, and gender expression.
• Demonstrated knowledge of and commitment to best practices including Positive Youth Development and Trauma Informed approaches/models.
• Work requires effective written and verbal communication and interpersonal skills; ability to produce quality work within tight time frames and simultaneously manage several projects; ability to participate in and facilitate group meetings.
• Demonstrated proficiency with word processing, spreadsheets, data entry and web navigation.
• Possess strong work ethic and ability to take initiative. Demonstrate a high level of personal and professional integrity and trustworthiness.

• Provide staffing coverage at the Drop-In Center, as scheduled.
• Plan and facilitate group-based skill development and other Positive Youth Development programming.
• Provide gateway to transitional age youth during daytime hours such as (shower, laundry, use phones, computers (for email, homework, job search and other supports), get connected to resources and services, basic needs items).
• Support with after-school open hours at the DIC for school-age youth, providing gateway services and skills-based programming and support.

• Provide case management services to homeless and at-risk youth and their families, including resource information, linkage, coordination, advocacy, and other assistance.
• Maintain an active caseload of 20 – 30 clients at any given time.
• Arrange, coordinate, monitor, evaluate and advocate for all services that address each youth’ unique needs based on assessments of their needs and developed goals.
• Provide supportive services such as obtaining vital documents, signing up for benefits, verification of homelessness, and connections to other housing and basic needs resources in the community.
• Regular monitoring, updating, and evaluation of individual service plans in conjunction with clients.
• Facilitate referrals and linkages to Ozone House and other community services and resources. Monitor follow-through and/or success of these connections.

• Provide immediate crisis intervention and short-term support to youth in need, both on-site and in the community.
• Respond to emergency needs and assist in connecting youth in appropriate…