Flight Follower Lead

JOB DESCRIPTION

Job Title: Flight Follower Lead

Department: Flight Following

Reports To: Flight Following Manager

The Flight Following Lead will be responsible for assisting with the supervision of the Flight Following Department on a daily basis. The Flight Following Lead must be a current, qualified Flight Follower on the Seniority List.

• Help with the implementation and maintenance of a quality assurance process for the Flight Following department that will identify any changes that will enhance quality, reliability and safety;
• Assists in the execution of random audits to help identify weaknesses to enhance quality, reliability, and safety within the Flight Following Department.
• Work in conjunction with the Flight Following Trainer designing and developing an ever changing training program
• Supervise Flight Followers during the shift offering support, guidance and solutions;
• Assist with the coordination of all duty schedules for Flight Followers to ensure coverage is sufficient for the scheduled operations (sick days, vacations, etc.) and distribute the workload evenly;
• Ensures Flight Followers are performing duties to effectively plan flights and exercise operational control.
• Reviews airport suitability for ADHOC charters and administers guidance to the Flight Followers in areas of flight planning, performance and database updates.
• Encourage effective communication with all departments in OCC.;
• Monitor ETOPS Airport Suitability, weather trends and airport NOTAMS to ensure safety.
• Maintain detailed shift notes of irregularities and be prepared to assist in CAPA responses for ETQ Reliance;
• Assists with providing payload forecasting to customers and sales.
• Monitors significant weather events and airspace closures and coordinates with other departments to revise routing and/or flight schedule.
• Provide Flight Follower coverage when necessary;
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school graduate; some college and/or technical school desirable. FAA Dispatcher’s certificate is required. A minimum of one (1) year experience as a fully qualified Flight Follower in an FAR 121 Operations Control Center, with substantial international operations is required.

Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to convert between different units of measure.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and listen. The employee is frequently required to use a computer terminal, telephone and 10-key calculator. The employee is required to stand, walk, and climb/descend stairs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is in an office environment with heating and cooling. The noise level in the work environment is usually moderate.

* Must be authorized to work in the United States