Flight Follower​/Customer Service Representative

Description

Join Kalitta Charters, a family-owned aviation organization built on decades of safety, service, and operational excellence. As a Charter 135 Flight Follower, you will help keep complex passenger, cargo, and air-ambulance missions moving safely and efficiently by coordinating aircraft, crews, customers, maintenance, and logistics. This on-site role is ideal for a detail-oriented professional who communicates clearly, stays composed in a fast-paced environment, and takes pride in supporting a collaborative team.

• Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
• Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
• Prepare trip quotes based on aircraft and crew availability and established pricing guidelines.
• Monitor active trips and coordinate routing changes to support on-time performance.
• Source air and ground transportation resources within time-sensitive operational constraints.
• Enter, update, and track trip details accurately in Avianis or other flight-following systems.
• Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
• Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
• Maintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.
• Manage multiple priorities while delivering responsive, service-focused support.
• Be accountable for Safety and ensure compliance with the with the Safety Management System

Employer Provided:

• Short Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance with Accidental Death & Dismemberment Insurance
• Travel Assistance Program
• Cancer Expert Now
• Fidelity 401K with match

• BCBS
  - Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
• Eye Med
  - Vision
• Flexible Spending Account
  - Medical and Dependent Care
• Long Term Disability
• Life Insurance for Employee, Spouse, and Child
• Accident and Critical Illness Insurance for Employee, Spouse, and Child
• Hospital Indemnity for Employee, Spouse, and Child
• Met Law Coverage
• Nationwide Voluntary Pet Insurance

• High school diploma or GED required.
• Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.

• Valid, unrestricted driver’s license required when driving is an essential function of the position.

• Working knowledge of Microsoft Office, web-based systems, and common business technology.
• Ability to read, write, and communicate in English at the level needed to perform the essential functions safely and effectively.
• Strong organization, judgment, attention to detail, and follow-through.
• Reliable attendance and the flexibility to support a 24/7 operation.
• Ability to prioritize competing demands, protect confidential information, and work accurately under time pressure.
• Professional, ethical, and service-oriented approach.
• Clear written and verbal communication skills and the ability to build productive working relationships.
• Ability to collaborate effectively with people from varied backgrounds and across operational teams.

The physical demands below are representative of those needed to perform the essential functions of this position, with or without reasonable accommodation.

• Regularly sit or stand, communicate, and use hands and fingers to operate a computer, telephone, and…