IT Support Technician

Apply for the IT Support Technician 2 role at Busch Vacuum Group in Yreka, California.

• Provide intermediate-to-advanced support for end-user devices, hardware, software, and network services.
• Troubleshoot escalated issues from Tier 1; diagnose root causes and perform corrective actions.
• Assist with system maintenance tasks such as updates, configuration changes, imaging, and device deployment.
• Support technology testing and evaluation by executing defined test plans and documenting results.
• Participate in moderate‑scope IT projects, including deployments, upgrades, and system rollouts.
• Assist in implementing new technologies and integrations under guidance from senior IT staff.
• Maintain clear documentation of issues, solutions, and system configurations.
• Escalate complex issues to Tech 3 or engineering teams with comprehensive diagnostic notes.

• 2+ years of experience in technical support or IT operations.
• Strong understanding of Windows and Mac OS, basic networking, and common enterprise applications.
• Industry certifications (CompTIA A+, Network+, etc.) preferred.

• Accountability – Takes personal responsibility for the quality and timeliness of work.
• Communication, Oral and Written – Effectively conveys information and ideas to others.
• Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
• Detail Oriented – Pays attention to the minute details of tasks and projects.
• Problem Solving – Resolves difficult challenges effectively and promptly.
• Time Management – Manages time effectively to prioritize tasks and meet deadlines.
• Adaptability – Adjusts to changing business needs and workplace conditions.

• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 20 lbs.
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 45 lbs.
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

• Ability and willingness to pass a 10‑panel drug screen, 7‑year criminal history check.
• Most felonies are a disqualifier, misdemeanors are considered on a case‑by‑case basis.
• Must be willing and able to utilize all required PPE.
• Employment with Busch Vacuum Group requires current work authorization in the United States. Visa sponsorship is not available for this position.

Pay Range: $25 - $35/hour, depending on experience.

Busch Vacuum Group offers an attractive benefits package, including medical, dental, vision, EAP, tuition reimbursement, legal plan, 401K, PTO, and more. Opportunities for growth and advancement via on‑the‑job training, paid training/certifications, tuition reimbursement, and advancement within the company. Busch values promoting from within.

Primarily a heated and air‑conditioned office setting. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

As diverse and boundless as the world of vacuum is, so are the jobs and tasks  welcome all talents, regardless of education, age, gender, or nationality; worldwide.