Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April transition to full-time, including evening and weekend hours as needed.
• Note that this role is in-person, not remote.

• Multi-unit people management experience in retail, restaurant, banking, or related industries.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Ability to execute growth plans and lead toward a growth culture.
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people by committing to their total well-being. Our benefits help associates plan for their health, wellbeing and financial needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program "Better You" to build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan. Details at

We remain committed to building a Connected Culture where trust, care, and connections help us work together and ensure everyone feels safe to bring their authentic self to work and belong to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity…