Eligibility​/Social Services Assistant I​/II

Eligibility Social Services Assistant

The County of Siskiyou is an Affirmative Action / Equal Opportunity Employer. We welcome applicants of any race, religion, or ancestry. For exact salary information please refer to the current salary schedule, County website.

Eligibility Social Services Assistant I
- The Eligibility/Social Services Assistant I is an entry level classification that assists clients/customers served by programs administered by the Social Services Division through interactive interviewing and fact gathering; maintaining current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiating and assisting in the processing of casework through automated systems; identifying needs and making appropriate referrals for health, social and/or employment services;

and performing related clerical work as required.

Eligibility Social Service Assistant II
- The Eligibility/Social Services Assistant II classification is a journey level position that assists clients/customers served by programs administered by the Social Services Division through interactive interviewing and fact gathering; maintaining current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiating and assisting in the processing of casework through automated systems; identifying needs and making appropriate referrals for health, social and/or employment services;

and performing related clerical work as required.

Examples of Duties

• Performs interactive interviews to elicit personal client/customer information, and obtains and/or verifies financial, employment, tax and personal demographic information for determination of public assistance and social services programs and services
• Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and potential eligibility for participation in various public assistance and social services programs and services
• Ensures accuracy and completion of submitted forms
• Resolves discrepancies by securing documentation, and confirmation from other agencies
• Enters and retrieves numerical and narrative data from an automated computer system
• Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with applications and service provision
• Monitors on-going program eligibility and compliance by obtaining periodic updated information and takes appropriate actions on changes
• Determines need for additional services and makes referrals as needed for medical, employment and other social services to outside agencies to assist clients and directs clients accordingly
• Organizes and prioritizes tasks so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy
• Enters and maintains case records, forms and computer documents in a clear and readable format
• Troubleshoots task and/or case issues to determine appropriate resolution of problems
• Communicates both orally and in writing with clients and others while maintaining confidentiality
• Responds to questions and complaints of clients in person, by telephone, mail and/or email communication, as directed
• Provides pertinent forms and pamphlets to clients as required
• Identifies suspected fraud and makes referrals for investigation to supervisor
• Makes referrals to other social service personnel or programs as needed
• Participates in special projects, studies, work assignments and committees
• Prepares correspondence and reports
• Performs other related duties as assigned

Typical Qualifications

Training and

Experience:

Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:

• Eligibility Social Services Assistant I
  - One (1) year of full-time clerical experience involving public contact, interviewing, math computations, completion of forms and eliciting information from the public; OR One year of full-time experience determining eligibility for loans, financial assistance, unemployment or veterans benefits, or in publicly or privately funded health, counseling or social services programs; OR Completion of 30 semester or 45 quarter college units.
• Eligibility Social Service Assistant II
  - One Year experience comparable to that of an ESSA I and experience working in a public or…