Field Technician - Yuba , CA

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $27 to $33 per hour

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since . At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Field Technician 4 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 24 months experience as Field Technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple IPAD
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Fiber Optica Cable Installation and Troubleshooting:

• Performs residential, Enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video
• Conducts drop/redrop of fiber optic lines to client premise
• Undertakes both underground and overhead construction of fiber optic lines
• Executes low voltage/fiber infrastructure wiring and troubleshooting
• Engages in pole and ladder climbing operations

Site Surveys:

• Performs site surveys on residential and MDU’s

Fiber Testing and Maintenance:

• Uses an optical time domain reflectometer (OTDR) to test and maintain fiber quality
• Performs fusion splicing of fibers and proper dressing of cable and splicing trays within an enclosure

Network Configuration and Support:

• Configures static IP addresses
• Manages Ethernet switching and IP routing
• Addresses support issues through on-site visits and telephone troubleshooting for phone, internet, and video services
• Engages customers to identify and resolve technical issues effectively
• Troubleshoots and resolves problems related to LANs, WANs, internet connectivity, telecom, and video services
• Conducts low voltage/fiber infrastructure wiring and troubleshooting

Ticket Management and Communication:

• Utilizes CRM system for managing support tickets efficiently
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring…