Scheduling Coordinator

GENERAL

PURPOSE:

The Scheduling Coordinator is responsible for aiding all transportation drivers with scheduling patients and maintaining daily logs. The role will manage daily and monthly reporting around vehicle maintenance and other needed reports with third party organizations.

MAIN RESPONSIBILITIES & DUTIES:
1. Managing daily transportation driver schedulesa. Proactively work through third party program to obtain scheduling needsb. Ensure driver schedules are ready and reported to each driver at start of day or day beforec. Communicate clearly on all changes throughout their shiftsd. Ensure schedules are managed to allow proper breaks and mealtimese. Communicate with third party organizations on incoming routes and transportation needsf.

adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands
2. Transportation billing processinga. Ensures that Ampla Health transportation service bills process with payers timelyb. Reconciles Ampla Health transportation appointments with health plans and health plans contracted with transportation services
-Logisti Care, ect…c. Establishes contacts with Medi Cal, Denti Cal, Managed care plans, and Managed care health plans to ensure proper billing
3. Responsible for maintaining vehicle logs and all maintenance reportsa. Work with staff to ensure daily logs are turned and properly complete db. Create and maintain vehicle maintenance reportsc. Communicate maintenance needs and schedule times with transportation leadd. Ensure proper filing and method of continued managed reports over timee. Demonstrate customer service to individuals and representatives regarding subscription services external groups and personsf.

Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned dutiesg. Keeps informed of departmental regulations, policies, and proceduresh. May take sick calls and modify schedule accordingly, after hoursi. Works with lead biller to assist with billing process, as needed
4. Cover driver schedule if/when neededa. Responsible for safe and timely transportation of the patients to and from their doctor’s appointment as scheduled.b. Communicate with all scheduled Ampla Health clinics to navigate patient’s transportation, to ensure that patients are transported efficientlyc. Responsible for maintaining a completed daily transportation log and submitting them weekly to the Transportation Services Supervisord. Report any traffic violations and accidents to supervisor within 1 hour
5. Performs other duties as assigned by Supervisor QUALITIES & CHARACTERISTICS1) Maintains a professional relationship and positive attitude with co-workers, vendors, patients, and any others encountered.
2) Maintains the highest professional ethics and is honest in dealing with people3) Strives to learn more and is receptive to learning different ways of doing things4) Displays enthusiasm toward the work and the missions of Ampla Health5) Exhibits excellent attendance and punctuality PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES1) High school diploma or equivalent2) Ability to use Microsoft Word and Excel3) Ability to adapt to specific environment and duties4) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures, and protocols5) Must have a valid California Class C Driver’s license and no more than 1 (one) point on driving record6) Driver will need to be CPR certified and Driver Safety training completedCOMMUNICATIONS SKILLS1) Must be able to interact with patients courteously and calmly2) Ability to communicate well with the public3) Must be able to type and communicate accurately with proper verbiage and grammar WORKING…