Associate Team Leader

Overview

Our Company

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone feels they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Associate Team Leader — a role supporting a single retail office during tax season with responsibilities to exceed client expectations and provide daily operations direction. The position starts with a flexible part-time schedule in late fall to ramp up for the busy tax season and transitions to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating as necessary to the Multi-Unit Team Leader and District General Manager.
• Serve as the onsite contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure scheduling and completion of tasks according to deadlines, with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills with the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexibility to work a 40-hour week with schedule adjustments based on business needs.
• High school diploma or equivalent (or higher).

We are committed to the total well-being of our people. Our benefits support health, wellbeing, and financial wellness, with programs including:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401(k) retirement plan, and Employee Stock Purchase Plan (eligibility applies)
• Other benefits available per plan details

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Individual pay decisions are based on job-related factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefit programs as described in plan documents.