Teller​/Account Representative

JOB SUMMARY

This position is responsible for handling a variety of teller tasks and assisting customers in opening new accounts which will best meet their banking needs.

• Handles a variety of duties for customers including paying and receiving monies.
• Ensures customer satisfaction and reports any concerns to supervisor.
• Keeps accurate records of all transactions.
• Open accounts for new and existing customers, assisting them in determining the account(s), which will best meet their professional needs.
• Completes data input and necessary forms for opening new accounts; routes forms.
• Ensures the bank’s services are carried out with a high degree of customer satisfaction.
• Keeps accurate records of all transactions.
• Assists customers with banking problems relating to new accounts.
• Reports any concerns and unresolved issues to supervisor.
• Maintains files for follow-up of new and closed accounts and documentation for business accounts.
• Processes printed check orders for customers.
• Expands customer base through selling and cross‑selling techniques.
• Demonstrates knowledge and expertise of basic teller functions and supports the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
• You may be required to go to another branch if required.

• Performs other duties as required by management.
• May participate in a wide variety of special projects and compiles a variety of special reports.

• High school graduation or equivalent combination of education, training, or experience.
• Strong proficiency in PC skills
• 6 months of professional cash handling experience

• Six months of bank teller experience and professional banking or new accounts experience

• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Demonstrates dependability through good attendance and adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Strong attention to detail.
• Strong analytical abilities and problem‑solving skills.
• Strong organizational and time management skills.
• Strong sense of customer service.
• Some familiarity with cashiering equipment.
• Able and willing to continue business skill development.

This is sedentary work that requires the following physical activities:

• Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Occasional lifting (up to 20 pounds of currency/coins).

• Normal office environment.

YNB is an equal opportunity and affirmative action employer.