Sr. Manager, Enterprise ; HRIS Toronto

Sr. Manager, Enterprise Applications (HRIS)

Toronto

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always-on digital experiences to modern businesses.

Join us. At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Pager Duty is seeking a Sr. Manager, Enterprise Applications (HRIS) to lead our Workday strategy and operations! In this critical cross-functional leadership role, you’ll own the vision, roadmap, and day-to-day health of Workday across Human Capital Management (HCM) and adjacent modules, while developing a high-performing team of Business Analysts and Integration Analysts. You’ll partner closely with People Operations, Talent Acquisition, Total Rewards, Payroll, Finance, IT, and Legal to deliver scalable solutions, high-quality data, and reliable integrations that enable business decisions and a great employee experience.

As a people-focused leader with strong project management and facilitation skills, you’ll drive the evolution of our Workday platform, champion process improvements, and ensure compliance and operational excellence as Pager Duty continues to grow.

Pager Duty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture.

This role is expected to come into our Toronto office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

• Set the Workday product vision and multi-quarter roadmap, aligning technology initiatives with People and business objectives. Oversee the end-to-end delivery of Workday system initiatives from requirements gathering through launch and post-launch support.
• Lead, mentor, and develop a high-performing team of Business Analysts and Integration Analysts, fostering a culture of continuous improvement, collaboration, and operational excellence. Establish working norms, documentation standards, and knowledge management practices.
• Direct hands-on configuration and optimization of Workday, including core HCM and key modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits. Leverage Workday’s business process framework, calculated fields, EIB, and core reporting to deliver scalable solutions.
• Own governance for Workday change intake, prioritization, and release management, including design reviews, test plans, user acceptance, and production cutovers. Serve as the senior Workday subject matter expert for new features, bi-annual releases, and optimization opportunities.
• Manage the Workday security model and access controls, partnering with audit on SOX, GDPR, and data privacy requirements. Ensure robust change management and compliance with security, regulatory, and audit requirements, maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations.
• Direct the Workday integrations portfolio with internal and external systems, overseeing architecture, monitoring, error handling, and vendor coordination. Support data integrations and automation efforts across the people organization.
• Drive data quality, reconciliation, and master-data stewardship practices within Workday. Define and monitor SLAs for issue resolution and ensure high-quality, reliable data to enable business decisions.
• Guide stakeholder communication and change management for Workday, including training, release notes, and self-service enablement. Lead productive meetings, workshops, and requirements gathering sessions, translating complex technical concepts into business terms.
• Stay current with Workday and related HR technologies to recommend and implement best-in-class solutions. Identify and recommend key technologies to support and improve business processes across the people organization.

• 3+ years of people management experience in IT, HR Systems, or a…