Principal Product Designer

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

Pager Duty is seeking a Principal Product Designer to join our diverse, customer‑focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the Pager Duty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams.

This is an exciting opportunity to pioneer the future of AI‑driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting‑edge technology accessible and valuable to practitioners.

• Define and drive the design vision for Pager Duty's AI and automation capabilities, including AI agents
• Lead cross‑functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi‑autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI‑driven recommendations, automation, and insights in mission‑critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive‑level discussions and contribute to company‑wide AI strategy and product positioning

• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data‑driven applications
• Demonstrated experience leading design strategy and influencing product direction
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences

• Experience designing for developer tools, Dev Ops platforms, or technical operations products
• Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
• Track record of establishing design systems, frameworks, or principles that scale across product teams
• Strong thought leadership through speaking, writing, or contributing to the design community
• Experience working in high‑growth SaaS or enterprise software companies with complex technical audiences

Pager Duty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tells us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning.

While this role is posted as remote, if you live within 80km of our Lisbon office, this role is expected to come into our Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian! Alternatively, if you live outside the 80km radius from the Lisbon office, we expect you to visit our Lisbon office 1 day/month.

Australia — Northern…