Software Architect, Software Engineer

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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers, and other teams to develop, maintain, and deliver new search capabilities.

Search at large scale requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in real‑time, managing big data pipelines that process terabytes of data nightly and support public APIs that provide full‑text search across many business functions.

• Develop and deploy software to improve platform features, reliability, and performance
• Collaborate across engineering to advocate for best search practices.
• Actively participate in team code reviews
• Troubleshoot and resolve production issues in real‑time as necessary.

• Strong Java engineering background and experience with Spring
• Expertise in distributed systems and microservices architecture
• Knowledge of AWS services
• Knowledge of event‑based architecture
• Expertise in Elasticsearch (or equivalent), query and indexing optimization
• Expertise in designing large scalable search solutions from requirements to delivery

• Java for development
• Elasticsearch
• AWS for cloud infrastructure (EC2, S3, Lambda)
• Kafka for event‑driven system
• CI/CD for automation, testing, and scaling

If a Genesys employee referred you, please use the link they sent you to apply.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting and Software Development

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

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