Office Coordinator

Job Title:

Office Coordinator Company Overview

At Green Valley Pool Service and Repair, we aren’t just a pool company—we’re a close-knit, family-oriented team that thrives on professionalism, accountability, and genuine care for our customers. We take pride in every pool we service, and we believe that how we operate behind the scenes is just as important as what our customers see.

Our culture is one of collaboration, fun, and mutual respect. We celebrate a job well done, encourage innovative ideas, and support each other in growing professionally—all while making sure our customers feel valued, cared for, and confident our.

Position Overview

We’re looking for a self-motivated, detail-oriented, and proactive Office Coordinator to be the heartbeat of our office. This role is essential to keeping our operations smooth, our technicians supported, and our customers happy.

The ideal candidate thrives in a fast-paced environment, takes pride in doing things right the first time, and enjoys being part of a team that is professional yet warm, fun, and family-oriented. You’ll help shape the customer experience, support the team, and keep our office running like a well-oiled machine.

Key Responsibilities Administrative & Office Support

• Provide day-to-day administrative support for management and field technicians
• Answer phones, emails, and messages promptly and professionally
• Manage calendars, schedules, and internal communications with precision

Customer Service & Front Office Presence

• Greet and assist customers visiting the office, ensuring a welcoming and professional atmosphere
• Serve as the first point of contact for inquiries, providing friendly, knowledgeable, and efficient support
• Resolve customer concerns promptly while reflecting our culture of care and professionalism

Scheduling & Dispatch

• Coordinate pool service and repair appointments for technicians
• Optimize schedules and routes for efficiency, adapting as priorities change
• Ensure urgent or unexpected requests are handled smoothly and professionally

Billing, Invoicing & Recordkeeping

• Prepare and process invoices accurately and in a timely manner
• Maintain organized customer and service records
• Track and document service notes, promotions, and communications clearly

Inventory & Operations Support

• Maintain inventory of office and pool supplies, coordinating replenishments as needed
• Assist with reports, worksheets, and documentation for management
• Suggest operational improvements to increase efficiency and team success

Quality Assurance & Office Culture

• Conduct internal audits to ensure work quality and consistency
• Maintain a clean, organized, and professional office environment
• Lead by example in productivity, attention to detail, and professionalism
• Be willing to learn as changes, improvements and promotions pivot

What We Expect from Our Team

• Self-Motivated & Accountable:
  Attendance, punctuality, and reliability are non-negotiable
• Accuracy & Efficiency:
  Work swiftly with minimal errors while maintaining attention to detail
• Professional & Approachable:
  Company uniform and appearance are maintained at all times
• Organized & Flexible:
  Daily planning and structured to-do lists, with room for unexpected tasks
• Innovative & Engaged:
  We value team members who suggest improvements to enhance operations
• Tech-Savvy:
  Comfort with Excel, Google Drive, AI tools and evolving office software
• Customer-Centric:
  Every interaction reflects our love for our customers and pride in our work

Qualifications

• High school diploma or equivalent (experience preferred)
• Experience in an administrative or office role, preferably in a service-oriented environment
• Strong communication and interpersonal skills with a customer-first mindset
• Exceptional organization, time management and multitasking abilities
• Detail-oriented, accurate, and dependable
• Ability to work independently and collaboratively in a team-focused environment
• Willingness to learn about the pool service industry

Why You’ll Love Working Here

• Join a close-knit, family-oriented team with a fun, supportive culture
• Retirement savings plan with company matching
• Paid sick leave, vacation time off and paid holidays
• Opportunities for professional development and advancement
• Work in an environment where your ideas, voice, and effort truly matter

How to Apply

If you’re ready to join a team that is serious about our work, adores our customers, and values professionalism with a friendly, cultured vibe, we want to hear from you! Please submit your resume and a cover letter explaining why you’d be a great fit for our team.

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