Order Fulfillment Specialist

Who We Are

Associated Materials, LLC combines a rich history in innovation with an unwavering commitment to continuous improvement and the customer experience. We provide exterior building products that have helped build homes and communities across North America and are poised for future growth.

The Order Fulfillment Specialist is a plant‑embedded resource responsible for managing customer order communications, maintaining accurate order status in plant systems, and coordinating fulfillment execution for standard orders, remakes, and expedites. This position serves as the primary point of contact between the plant and Alside Customer Service and Sales teams, ensuring real‑time visibility, proactive issue resolution, and seamless information flow.

• Serve as the single point of contact at the plant for Alside Customer Service and Sales inquiries regarding order status, expedites, and remakes.
• Respond promptly to internal and external customer requests for order information, delivery updates, and issue resolution.
• Proactively communicate fulfillment issues, production delays, or constraints to Customer Service before they impact customers or sales representatives.
• Maintain constant, professional communication between Customer Service, manufacturing, shipping, and sales teams.
• Document all customer interactions, issue resolutions, and order status updates in CRM systems to ensure Customer Service has access to current, accurate information.

• Maintain real‑time accuracy of order status, production changes, and shipping updates in plant order tracking and management systems.
• Update CRM and order management systems with current information on order flow, remakes, expedites, and fulfillment issues.
• Conduct regular audits of transaction details to ensure all order processing meets required accuracy, quality standards, and customer service levels.
• Monitor contracts or agreements for expiration or renewal; generate reports on order status and execution for stakeholders across the business.
• Ensure Customer Service and Sales teams have reliable, up‑to‑date information to eliminate "let me check with the plant" delays.

• Identify and resolve critical production and order flow interruptions or discrepancies that impact customer commitments.
• Drive down production backlogs and improve order fulfillment rates by coordinating with production scheduling, plant management, and shipping teams.
• Expedite orders as needed to meet customer delivery requirements; track expedited orders through completion.
• Coordinate with transportation providers to resolve delivery issues, correct shipping errors, or investigate carrier problems.
• Anticipate fulfillment issues and partner with local plant management to mitigate customer impact.

• Develop and maintain complete, accurate reporting for various stakeholders in the business (Customer Service, Sales, Plant Management, Operations Leadership).
• Provide guidance, training, and coaching to local production expediters or shipping coordinators (where applicable).
• Assist with the implementation of process changes, system updates, or workflow improvements to advance lead time and fill rate metrics.
• Collaborate with technical teams to resolve system issues or implement updates to order tracking tools.
• Recommend process improvements based on recurring issues, customer feedback, or operational inefficiencies.

• Bachelor's degree in Supply Chain, Manufacturing, Business Administration, or related discipline preferred. Equivalent combination of education and relevant experience will be considered.
• 2‑4 years of experience in order fulfillment, production coordination, customer service, or plant manufacturing environment.
• Experience working with order management software, CRM systems, and ERP platforms.
• Proven track record of managing customer expectations and resolving complex fulfillment issues.
• Customer Service Orientation:
  Ability to communicate professionally with internal and external customers, manage difficult…